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FAQ

3

Do you offer promotions?
Do you have items in stock?
Can I collect or pick it up from your address?

Privacy & Security

1

Are my details secure?

Returns

3

Not loving your LuvLu piece? Here’s what to do.
Can I exchange my order after it’s been shipped?
Can I cancel my order after it’s been shipped?

Getting Started

1

How do I buy from LuvLu?

Shipping & Delivery

11

Why do you need my ID?
My order hasn’t arrived—what now?
What does “Unfulfilled” mean?
What are the shipping costs?
I’ve waited the estimated time. Where’s my order?
How will I know when my order has been shipped?
How long will my order take to arrive?
How can I change my tracking details to English?
Do you ship to PO Boxes?
Do you ship to my country?
Are there quicker shipping options?

My Account

8

Will my information be secure?
Why should I create an account?
Why do you need my profile information?
How do I activate my account?
I’m an existing customer—do I need to register?
How do I add, edit, or delete my addresses?
How do I sign out?
Help! I forgot my password. What do I do?

Payment

4

Which cards can I use to pay?
I don’t have a credit card. How else can I pay?
Do you offer Cash on Delivery (COD)?
How does payment work?

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Returns

Returns

Not loving your LuvLu piece? Here’s what to do.
Can I exchange my order after it’s been shipped?
Can I cancel my order after it’s been shipped?

7 Days Return

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For orders over R400

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Luv, Lu—timeless, trend-driven jewellery that lets your style shine effortlessly.

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Head Office

Stone Manor, 46 North Rd, Morningside, Sandton, 2196 (returns address ONLY)

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Weekdays: 9.00AM – 5.00PM

Email
sales@luvlu.co.za

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