Once your order is on its way, it unfortunately can’t be changed or exchanged in transit. But don’t worry—we’ve made the return process super simple.
Here’s what you can do:
- Once the item is delivered, head over to our Returns Portal:
→ Returns Center - Submit a return request within the appropriate timeframe:
- If it’s the wrong item, report it within 24 hours of delivery.
- If it was a personal ordering mistake, you’ll have 7 days from delivery to return it as a ‘change of mind’.
- Once your return is approved, you can go ahead and place a new order for the correct item.
Please note:
- ‘Change of Mind’ returns must be unopened and unused, and a 15% restocking fee will apply.
- The buyer is responsible for return shipping costs.
- We’re unable to process direct exchanges, so your return and new order are handled separately.
If your item was incorrect or damaged on arrival, reach out within 24 hours with clear photos and your order number—we’ll make it right.
Still have questions? We’re here to help via email, WhatsApp, or our Help Centre.
