We’re so sorry your sparkle hasn’t reached you yet!
Please keep in mind that delivery takes 7–15 working days (1 to 3 weeks) from the day your order was shipped—not from when you placed it. If it’s been more than 3 full weeks, here’s what could be happening:
- Your parcel may be held up in customs or experiencing courier delays.
- These delays are rare but can happen—and they’re usually outside our control.
Check your tracking link for updates.
If your parcel is marked as “Lost” or “Stolen,” please contact us right away—we’ll issue a full refund and make it right.
Thanks so much for your patience while we get your sparkle home. We’re with you every step of the way.
